RETURNS AND EXCHANGES
At CREU we offer 15 days from the date of receipt of the order to make an exchange or return.
For hygiene reasons, exchanges or returns of earrings, piercings and ear cuffs are not accepted.
The products in the “Archive Sale” category belong to the clearance campaign, so returns or exchanges of any of the purchased products will not be accepted.
The options are the following:
- Exchange it for another product of the same amount.
- Exchange it for another product of greater value and pay the difference.
- Exchange it for a lower priced product, and we will refund the difference with a voucher with no expiration date.
- Request a return and receive the total amount of the product in a voucher with no expiration date, never shipping costs.
In any case, it is essential that the products subject to an exchange or return are in perfect condition and without obvious signs of use, otherwise, no exchange or return can be made. It is the customer's responsibility to provide adequate packaging to ensure that the items arrive at CREU in perfect condition. It is recommended to use the original packaging in which you received your order.
The cost of the exchange/return for Spain is 4€, for Europe 10€ and for the rest of the world 22€. The new shipping costs must be paid.
If you have received a defective, wrong product or you are missing a product, contact us within a maximum period of 48 hours from receipt of the order to info@creushop.com.