Shipping and delivery
We prepare every order with care and send it on its way as soon as we can. Shipping is free from 80 € within mainland Spain, from 95 € to Portugal, the Balearic Islands, the Canary Islands, Ceuta and Melilla, and from 150 € to all other destinations. Here are the delivery times, prices and carriers for each destination.
Delivery times and prices
| Destination | Delivery time | Free shipping from | Below the minimum | Carrier |
|---|---|---|---|---|
| Mainland Spain | 48-72 business hours | 80 € | 3,95 € | GLS |
| Portugal | 48-72 business hours | 95 € | 6,95 € | GLS |
| Balearic Islands, Canary Islands, Ceuta and Melilla | 2-5 business days | 95 € | 6,95 € | Correos |
| European Union | 2-4 business days | 150 € | 14,95 € | UPS |
| Rest of the world | 7-14 business days | 150 € | 9,95 € | Correos |
The shipping price is shown in the cart before you pay.
When your order ships
Orders placed before 8 a.m. ship the same day. Delivery times already include order preparation. There are no deliveries on Saturdays or Sundays.
During Black Friday, Christmas, Easter and the sales, carriers handle very high volumes and delivery may take a little longer.
Tracking
When your order ships, the carrier sends you an email with the tracking number. For deliveries within mainland Spain, you can use that same email to manage the delivery and have it left at a pickup point or parcel shop.
Shipping to the Canary Islands
The carrier needs your ID number for customs. You can add it in the order notes, and if we don't have it, we'll ask you for it before shipping.
Shipping outside the European Union
Customs duties and taxes are paid by the recipient. We prepare all the paperwork so the order goes through customs smoothly.
If the parcel can't be delivered
If the address is incomplete or incorrect, or the carrier can't deliver the order after several attempts, the new shipment is paid by the buyer. If this happens, write to us at info@creushop.com and we'll sort it out together.
We're here
For any question about your shipment, we're here for you at info@creushop.com and on WhatsApp, Monday to Friday from 10 a.m. to 2 p.m.